Shipping & returns

Most Charles Owen products are only available to purchase through our retail stockists. Please contact the retailer you purchased our products from for information on their shipping and returns policies.

For products bought directly from Charles Owen (such as customised products), please take note of the following information.

Deliveries 

  • Orders are shipped and tracked with UPS
  • Expected delivery time for Charles Owen made-to-order helmets is currently 4-6 weeks when ordering direct.

Delivery charges

Free shipping within the UK for orders over £200.

RegionDelivery chargeDelivery time from dispatch
UK standard£81-2 business days
Europe standard£173-4 business days
US and Canada standard£203-5 business days
Rest of world£303-5 business days

Returns

Faulty goods

We have the highest levels of quality control for our products. However, if you feel your helmet is faulty in any way, we will replace it free of charge.

To apply for a replacement or refund please follow these steps within 28 days of receiving your order:

  1. Contact our friendly customer services team here
  2. Our team will provide you with a returns number, please write this on your delivery slip and include in your box
  3. Ensure the box is secure and take your helmet to your local post office or courier
  4. Use a trackable service to send your helmet to: 

Charles Owen
Customer Returns
Royal Works

Croesfoel Industrial Park
Wrexham
LL14 4BJ
UK

  1. Your return will be processed within 7 days of receipt.

Sizing & fit issues

  • The safest helmet is one that fits. We do not recommend ordering from our website unless you know your size already. Any of our retailers will be able to recommend the best fit for you
  • You can often resolve sizing issues using the sizing kit included in your helmet box when ordered directly from Charles Owen. Please read this guide or contact our customer services team for advice on sizing if you are having an issue with the fit of your helmet
  • We cannot resell a helmet with a broken box safety seal as we cannot be sure how it has been treated or used. For this reason, we do not offer any returns on our helmets due to sizing or fit issues.