Shipping & Returns

Most Charles Owen products are only available to purchase through our retail stockists.

Please contact the retailer you purchased our products from for information on their shipping and returns policies.

For products bought directly from Charles Owen (such as customised products), please take note of the following information.

Deliveries

• Orders are shipped and tracked with UPS

• Expected delivery time for Charles Owen made-to-order helmets is currently 3-4 weeks when ordering direct.

• Expected delivery time for Charles Owen Influencer (Esme & Harlow products), and body protection (Shadow, Eclipse & Kontor) is 14 business days.

• Express delivery option is available within the UK, shortening the delivery time to 7 business days.

Delivery charges

Free shipping within the UK for orders over £150.

 

Region	Delivery charge	Delivery time from dispatch
UK standard (Accessories)	£3	1-2 business days
UK standard	£4	1-2 business days
Europe standard	£17	3-4 business days
US and Canada standard	£20	3-5 business days
Rest of world	£30*	3-5 business days

 

Gift wrap

Our unbranded gift wrap is the perfect special touch to keep your loved ones from guessing what their gift is!

The gift wrap is eco-friendly, wrapped in FSC certified recyclable Kraft paper, complete with a purple ribbon made from recycled plastic.

You can add the gift wrap option on selected product pages for items sold on our website.

 

 

Returns

Faulty goods

We have the highest levels of quality control for our products. However, if you feel your helmet is faulty in any way, please contact us and we will look into this for you.

To apply for a replacement or refund please follow these steps within 28 days of receiving your order:

1. Contact our friendly customer services team
2. Evidence images will need to be sent to our customer service team for us to identify what kind of fault has occurred as they are rare and would need investigation by our quality control team.
3. Our team will provide you with a returns number, please write this on your delivery slip and include in your box
4. Ensure the box is secure and take your helmet to your local post office or courier
5. Use a trackable service to send your helmet to:

Charles Owen
Customer Returns
Royal Works
Croesfoel Industrial Park
Wrexham
LL14 4BJ
UK

Your return will be processed within 7 days of receipt.

Sizing & fit issues

• The safest helmet is one that fits. We do not recommend ordering from our website unless you know your size already. Any of our retailers will be able to recommend the best fit for you
• Please read this guide or contact our customer services team for advice on sizing if you are having an issue with the fit of your helmet
• We accept returns for products purchased through charlesowen.com with the following conditions:
  • Items listed within the Charles Owen Outlet will have full details of their condition on their listing which is reflected in their price.
  • The above does not apply to products which are faulty (see above).

 

Customised products

Customisable items ordered such as My Ayr8, My Halo and our customisable backpack are not returnable unless faulty.

These items are bespoke, made to the exact and unique specification of a customer and therefore cannot be resold.

 

Gift cards

Gift cards purchased on charlesowen.com are non-refundable. Codes expire three years from the date of purchase. They have no cash value and change cannot be given.