Cookie policy

About this cookie policy

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used and how to control the cookie preferences.

For further information on how we use, store and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy. Your consent applies to the following domains: www.charlesowen.com

What are cookies ?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser.

These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies?

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What types of cookies do we use?

Essential:

Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket and checkout securely.

These cookies include:

• Setting language and directing a user to the correct site
• Basket persistence and size
• User identification, session ID, Log in detail to facilitate flow of data between browser and server
• Redirecting users to new pages from old ones
• Order tracking
• Retaining persistence of information in forms or online chats
• Facilitating payments
• Managing consents such as for the deployment of cookies or for direct marketing
• Cookies used for fraud prevention and information security functions including;
• User authentication
• BOT attack prevention
• Performance optimisation,
• Phased release for page updates
  In some cases, these cookies are shared with third party providers to deliver these services. These include the third parties who work with us to provide
• Security detection and session replay software

Functional:

These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing contents on the website on social media platforms.

These cookies make your shopping experience easier. They enable basic functions such as seeing recently viewed products or searches.

They are used for various functions to improve your shopping experience such as:

• Displaying recently viewed products or searches
• Retaining previous basket contents
• Allowing non-essential widgets or videos to operate
• Allowing non-essential services such as store locators to work

In some cases, these cookies are shared with third parties to deliver these services Such third parties include:-

• Webchat Service Provider(s)
• Online Application and Widget Provider(s)

Statistics:

These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyse how well the website performs and where it needs improvement.

For example, these cookies are used to collect and analyse information about:

• Visitor page views or movements around the sites
• Customer likes and preferences
• Online and offline purchases

In some cases, these cookies are shared with third party providers to deliver these services. Such third parties include:-

• Analytical platform Providers
• Analytic tagging Service Providers
• User performance and feedback Providers

Marketing and personalised content:

Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.

The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well. We use these cookies to improve the way our website works so that we can personalise your experience and show you content which is most relevant to you. For example, we might show you certain products that we believe are most relevant to you based on your previous browsing or purchasing behaviour.

We also use cookies to help us deliver online advertising that we believe is most relevant to you on our sites and third-party sites, including on social media such as Facebook, Instagram, TikTok or the search engine Google.

These types of cookies may collect information about your online attributes or behaviour, as well as your device identifier and/or IP address, the sites you arrived from and information about your browsing and purchase history or the content of your shopping basket. If you accept Advertising and Marketing cookies, your information will be shared with the third party sites if you have an account with them or use them. The third parties may incorporate the data into their information held about you and use it for personalisation of advertisements.

To help us to deliver online advertising that is relevant to you, we may also combine data we collect through cookies in the browser of your desktop computer or other devices with other data that we have collected, for example your purchases online and in store.

They are used for various functions to tailor our sites to your preferences and interests, including:

• Visitor identification,
• Targeted content based on location or references, targeted content based on location or preferences,
• To ensure consistent experience on the site
• Gather information from you on your device to display advertisements
• Measure performance of advertisements
• Share information gathered with other advertisers
• To support ad targeting on other sites

In some cases, these cookies are shared with third party providers to deliver these services. Such third parties include:-

• Social Media Advertising Platforms (Facebook, Instagram and TikTok)
• Search Engines (including Google)

Preferences:

These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

Retention of cookies on your device(s):

Persistent cookies will be retained for no longer than is necessary for our purposes outlined in the Cookie policy. In general, cookies will not be retained for more than 18 months. In exceptional cases, cookies may be retained for longer but only if required and following appropriate internal sign off.

How can I control the cookie preferences?

Should you decide to change your preferences later through your browsing session, you can click on the "Privacy & Cookie Policy" tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies.

To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.