Common customer questions
Where can I purchase a Charles Owen helmet?
Please head to our Retailers and Stockists page. Simply enter your postcode and details of retailers nearest to you will be shown.
How do I make sure I purchase the correct fitting helmet?
Visit your local retailer. They have professionally trained staff that will be able to assist in purchasing the correct size. See our guide on how to fit a riding helmet.
How do I clean my helmet?
Using helmet cleaner and deodoriser. Please see our guide on how to clean a riding helmet.
How do I store my helmet?
Helmets should be stored at ambient temperature out of direct sunlight. Do not subject the helmet to temperatures above 50c or below -20c.
After riding, if the helmet is damp the helmet should be left in a warm dry place overnight. Do not store in a plastic bag before it is dry.
When should I replace my helmet?
The recommended life span of a helmet is 3 to 5 years depending on frequency of use. Please replace your helmet should it take on impact.
Do I need to replace my helmet once I have had an accident?
Yes, once a helmet has been involved in an accident the safety has been compromised.
For more details please read this guide.
What should I do with my helmet after an accident?
Charles Owen run a research and development programme whereby we accept donated accident hats back. Please don’t hesitate to contact us on how you can donate your helmet to the programme.
I have a query with my current helmet, who do I contact?
Your contract of sale lies with the retailer that the helmet was purchased from. In the first instance, we kindly ask that you reach out to the retailer directly as they will be able to best assist you.